Legal
Refund Policy
Last updated: 1 October 2026
30-day money-back guarantee
We offer a 30-day money-back guarantee on Equilactate subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order, or contact us at info@equilactate.com and we will help you.
Cancelling your subscription
You can cancel your subscription at any time from the billing page in the app. Cancelling stops future renewals; you keep access until the end of the period you have already paid for. Cancelling does not automatically refund the current period — use the money-back guarantee above if you are within the 30-day window.
Free trial
Every new account includes a 14-day free trial with no card required. You will not be charged unless you choose a paid plan, so no refund is needed for the trial period.
Questions
Paddle's refund handling is described in their refund policy: https://www.paddle.com/legal/refund-policy. For anything else, write to info@equilactate.com.